Shipping policy
🔥 Hot Mess Chamoy – Shipping Policy
📦 Processing Time
All orders are made and packed with care.
Please allow 1–3 business days for order processing before shipment.
During high-volume times (new drops, events, holidays), processing times may be slightly longer.
🚚 Shipping Time
Once your order ships, estimated delivery times are:
- Standard Shipping: 2–5 business days
- Texas Orders: Typically 1–3 business days
Shipping times may vary depending on the carrier and your location.
📬 Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
⚠️ Shipping Responsibility
Hot Mess Chamoy is not responsible for:
- Delays caused by the shipping carrier
- Lost or stolen packages marked as delivered
- Incorrect shipping addresses entered at checkout
👉 Please double-check your shipping information before placing your order.
🔥 Warm Weather Disclaimer (IMPORTANT)
Because our products are heat-sensitive:
- Exposure to high temperatures may affect texture or consistency
- Melted or softened products are not considered damaged
We recommend:
- Bringing packages inside as soon as possible
- Avoiding leaving packages outside for extended periods
❗ Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Incorrect
- Missing items
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
📧 Email: [your email here]
If approved, we will offer a replacement or store credit.
🚫 Undeliverable Packages
If a package is returned due to:
- Incorrect address
- Failure to pick up
- Delivery refusal
The customer is responsible for reshipping costs.
😈 Our Promise
We’re here to bring the flavor and the fun.
Every order is handled with care, and we do our best to get your Hot Mess to you fast and safely.