Refund policy
🔥 Hot Mess Chamoy – Return Policy
At Hot Mess Chamoy, every order is made with care and handled with food safety in mind.
Because our products are consumable food items, we do not accept returns or exchanges once an order has been fulfilled or delivered.
This policy helps us maintain the highest level of safety, quality, and compliance with food handling standards.
❗ Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Incorrect
- Missing items
We’ve got you covered 💪
Please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
📧 Email: [your email here]
We will review your request and, if approved, offer a replacement or store credit.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Food or edible items
- Orders marked as delivered
- Orders where incorrect address was provided
📦 Order Responsibility
Please double-check your shipping information before placing your order.
Hot Mess Chamoy is not responsible for:
- Incorrect addresses entered at checkout
- Delays caused by carriers
- Packages marked as delivered by the carrier
💥 Final Sale
All Hot Mess Chamoy products are considered final sale.
😈 Our Promise
We stand behind our products and want you to love every messy bite.
If something isn’t right, reach out—we’ll always do our best to make it right within our policy.