Refund policy

Return & Refund Policy – Hot Mess Chamoy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At Hot Mess Chamoy, we take pride in creating fresh, handmade chamoy products and candy treats. Because our products are food items made for consumption, please carefully review our return and refund policy before placing an order.

By purchasing from hotmesschamoy.com, you agree to the terms outlined below.

1. All Food Sales Are Final

Due to health and safety regulations, all food product sales are final.

We do not accept returns or exchanges on any edible products including but not limited to:

  • Chamoy Candy
  • Drip Dust
  • Rim Drip
  • Liquid Drip
  • Olives Preparadas
  • Bundle Products
  • Limited Edition Products
  • Seasonal Products

Once a food product leaves our possession, it cannot be resold or restocked.

2. Damaged Orders

If your order arrives damaged due to an error on our end, please contact us within 24 hours of delivery.

To request assistance, you must provide:

  • Order Number
  • Clear photos of damaged products
  • Photos of packaging if shipping damage occurred

Email us at: [Insert Email Address]

We review damage claims on a case-by-case basis and may offer:

  • Replacement Product
  • Store Credit
  • Partial Refund
  • Full Refund (when applicable)

We reserve the right to deny claims submitted after 24 hours.

3. Heat Damage Disclaimer

Many Hot Mess Chamoy products contain candy that can be affected by high temperatures during shipping, especially during summer months.

By placing an order, customers acknowledge that:

  • Candy may soften, melt, or stick together during transit
  • Warm weather conditions are outside our control once a package leaves our possession
  • Minor cosmetic changes caused by heat do not qualify for refunds or replacements

We strongly recommend selecting faster shipping options during hot weather.

If heat protection packaging is offered at checkout, customers are encouraged to purchase it.

4. Shipping Delays

Once an order has been shipped and transferred to the shipping carrier, Hot Mess Chamoy is not responsible for carrier delays.

This includes delays caused by:

  • USPS delays
  • Weather conditions
  • Lost packages
  • Incorrect shipping addresses entered by customers
  • Delivery service interruptions

Shipping delays do not automatically qualify for refunds.

5. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect address is entered:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment
  • Refunds will not be issued for packages sent to incorrect addresses provided by the customer

Please double-check all information before completing your order.

6. Local Pickup Orders

For local pickup orders:

  • Customers must pick up orders during available pickup hours
  • Customers should call or text before arriving if requested
  • Orders not picked up within a reasonable timeframe may be canceled without refund at our discretion

If you cannot make your scheduled pickup, please contact us as soon as possible.

7. Order Cancellations

Because many products are prepared fresh, we allow cancellations only before production begins.

Once production has started:

  • Orders cannot be canceled
  • Refunds cannot be issued

To request cancellation, contact us immediately after placing your order.

We cannot guarantee cancellation requests.

8. Wrong Item Received

If we accidentally send the wrong product, contact us within 24 hours of delivery.

Please include:

  • Order Number
  • Photos of items received

If the error was made by Hot Mess Chamoy, we will work quickly to make it right.

Possible resolutions include:

  • Replacement Shipment
  • Store Credit
  • Refund (when appropriate)

9. Refused Deliveries or Returned Packages

If a package is refused, returned to sender, or undeliverable due to customer error:

  • Original shipping costs will not be refunded
  • Reshipping fees may apply
  • Refunds are not guaranteed

10. Chargebacks & Fraud Protection

We actively monitor fraudulent transactions.

If a customer files a chargeback without first contacting us regarding an issue:

  • Order records will be reviewed
  • Shipping confirmation and delivery records may be submitted to payment processors
  • Fraudulent chargebacks may be disputed

We encourage customers to contact us first so we can resolve issues directly.

11. Contact Information

For refund or order concerns, contact us:

Hot Mess Chamoy
Website: hotmesschamoy.com
Email: questions@hotmesschamoy.com
Phone/Text: 210-315-3933

We are committed to providing great customer service and will always do our best to help when issues arise.

😈 Our Promise

We stand behind our products and want you to love every messy bite.

If something isn’t right, reach out—we’ll always do our best to make it right within our policy.