Privacy policy

Privacy Policy – Hot Mess Chamoy

Last Updated: 09/11/2026

At Hot Mess Chamoy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make a purchase, or interact with our services.

By using our website, hotmesschamoy.com, you agree to the practices described below.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party payment providers)

  • Order History

Device & Website Usage Information

We automatically collect certain information including:

  • IP Address

  • Browser Type

  • Device Type

  • Pages Viewed

  • Time Spent on Pages

  • Referring Website

  • Shopping Cart Activity

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange local pickup and delivery orders

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Provide customer support through phone, email, or text message

  • Improve website functionality and user experience

  • Detect fraud or unauthorized transactions

  • Send promotional emails or marketing offers (only when permitted)

  • Analyze website traffic and customer behavior

3. SMS, MMS & RCS Messaging

If you provide your mobile phone number and opt in to receive messages from Hot Mess Chamoy, we may communicate with you by SMS, MMS, RCS, or other supported mobile messaging technologies.

Depending on your consent and your interaction with Hot Mess Chamoy, messages may include:

  • Order confirmations and order status updates
  • Pickup and local delivery coordination
  • Shipping notifications
  • Customer service communications
  • Responses to questions or requests
  • Product announcements and restock notifications
  • Promotions, discounts, special offers, and other marketing communications

Consent to receive marketing text or RCS messages is not a condition of purchasing any product or service.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing messages at any time by replying STOP. You may reply HELP for assistance or contact us at jalvarado@hotmesschamoy.com or 210-315-3933.

We collect and use mobile phone numbers and messaging-related information only as necessary to provide communications you have requested, service your orders, provide customer support, maintain our messaging program, and send marketing communications when you have provided the appropriate consent.

We do not sell, rent, or share mobile phone numbers, SMS/RCS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that assist us in delivering messages, operating our website, processing orders, or providing customer support. These service providers may use the information only as necessary to provide services on our behalf and are not authorized to use your mobile information for their own marketing purposes.

Mobile carriers are not liable for delayed or undelivered messages.

Your participation in our messaging program is voluntary, and you may withdraw your consent to receive marketing messages at any time.

4. Payment Processing

We do not directly store your credit card or payment information.

Payments are securely processed through trusted third-party payment providers including:

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Apple Pay

  • Google Pay

  • Other secure payment providers integrated with Shopify

These providers maintain their own privacy and security policies.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember shopping cart contents

  • Save customer preferences

  • Improve website speed and functionality

  • Track visitor behavior

  • Measure advertising effectiveness

  • Provide personalized product recommendations

Cookies may also be used by third-party services including:

  • Shopify

  • Google Analytics

  • Meta (Facebook/Instagram) Advertising Services

  • TikTok Advertising Services

You may disable cookies through your browser settings.

6. Marketing Emails

If you subscribe to our email list or make a purchase, we may send:

  • Order confirmations

  • Product announcements

  • Promotions and discount offers

  • Restock notifications

  • Special event announcements

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

7. Third-Party Services

We may share limited customer information with trusted third-party providers that help us operate our business, including:

  • Shopify (website hosting and checkout processing)

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Advertising platforms

These providers only receive information necessary to perform their services.

Mobile phone numbers, SMS/RCS opt-in data, and messaging consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide messaging services on behalf of Hot Mess Chamoy.

We do not sell your personal information.

8. Product Pickup & Local Delivery

If you select local pickup or delivery, we may collect additional information including:

  • Pickup scheduling details

  • Delivery address

  • Order instructions

  • Phone number for pickup coordination

Customers may be contacted regarding scheduling or order readiness.

9. Food Product Information

Because Hot Mess Chamoy sells food-related products, customers are responsible for reviewing:

  • Ingredient lists

  • Potential allergens

  • Product descriptions

Customers with food allergies should carefully review product ingredients before purchasing.

We are not responsible for allergic reactions resulting from ingredients clearly disclosed on product packaging or website listings.

10. Data Security

We take reasonable measures to protect customer information using secure technologies provided by Shopify and our payment processing partners.

However, no online system can guarantee 100% security.

11. Children’s Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children.

12. Your Rights

You may request to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Unsubscribe from marketing communications

To request any of these actions, contact us directly.

13. Changes to This Policy

We may update this Privacy Policy at any time as our business changes.

Any updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions regarding this Privacy Policy, contact us:

Hot Mess Chamoy
Website: hotmesschamoy.com
Email: orders@hotmesschamoy.com
Phone: 210-315-3933

By using this website, you consent to the collection and use of information described in this Privacy Policy.