Privacy policy

Privacy Policy – Hot Mess Chamoy

Last Updated: 06/19/2026

At Hot Mess Chamoy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make a purchase, or interact with our services.

By using our website, hotmesschamoy.com, you agree to the practices described below.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party payment providers)

  • Order History

Device & Website Usage Information

We automatically collect certain information including:

  • IP Address

  • Browser Type

  • Device Type

  • Pages Viewed

  • Time Spent on Pages

  • Referring Website

  • Shopping Cart Activity

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Arrange local pickup and delivery orders

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Provide customer support through phone, email, or text message

  • Improve website functionality and user experience

  • Detect fraud or unauthorized transactions

  • Send promotional emails or marketing offers (only when permitted)

  • Analyze website traffic and customer behavior

3. Text Messaging & Phone Communication

If you provide your phone number during checkout or when contacting us, we may use it to:

  • Confirm pickup times

  • Coordinate local delivery

  • Provide order updates

  • Respond to customer questions

  • Send customer service related messages

We will not sell or share your phone number with third parties for unrelated marketing purposes.

Standard carrier messaging rates may apply.

4. Payment Processing

We do not directly store your credit card or payment information.

Payments are securely processed through trusted third-party payment providers including:

  • Shopify Payments

  • Shop Pay

  • PayPal

  • Apple Pay

  • Google Pay

  • Other secure payment providers integrated with Shopify

These providers maintain their own privacy and security policies.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember shopping cart contents

  • Save customer preferences

  • Improve website speed and functionality

  • Track visitor behavior

  • Measure advertising effectiveness

  • Provide personalized product recommendations

Cookies may also be used by third-party services including:

  • Shopify

  • Google Analytics

  • Meta (Facebook/Instagram) Advertising Services

  • TikTok Advertising Services

You may disable cookies through your browser settings.

6. Marketing Emails

If you subscribe to our email list or make a purchase, we may send:

  • Order confirmations

  • Product announcements

  • Promotions and discount offers

  • Restock notifications

  • Special event announcements

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

7. Third-Party Services

We may share limited customer information with trusted third-party providers that help us operate our business, including:

  • Shopify (website hosting and checkout processing)

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Advertising platforms

These providers only receive information necessary to perform their services.

We do not sell your personal information.

8. Product Pickup & Local Delivery

If you select local pickup or delivery, we may collect additional information including:

  • Pickup scheduling details

  • Delivery address

  • Order instructions

  • Phone number for pickup coordination

Customers may be contacted regarding scheduling or order readiness.

9. Food Product Information

Because Hot Mess Chamoy sells food-related products, customers are responsible for reviewing:

  • Ingredient lists

  • Potential allergens

  • Product descriptions

Customers with food allergies should carefully review product ingredients before purchasing.

We are not responsible for allergic reactions resulting from ingredients clearly disclosed on product packaging or website listings.

10. Data Security

We take reasonable measures to protect customer information using secure technologies provided by Shopify and our payment processing partners.

However, no online system can guarantee 100% security.

11. Children’s Privacy

Our website is not intended for children under 13 years old.

We do not knowingly collect personal information from children.

12. Your Rights

You may request to:

  • Access the personal information we have about you

  • Correct inaccurate information

  • Request deletion of your personal information

  • Unsubscribe from marketing communications

To request any of these actions, contact us directly.

13. Changes to This Policy

We may update this Privacy Policy at any time as our business changes.

Any updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions regarding this Privacy Policy, contact us:

Hot Mess Chamoy
Website: hotmesschamoy.com
Email: jalvarado@hotmesschamoy.com
Phone: 210-315-3933

By using this website, you consent to the collection and use of information described in this Privacy Policy.