🔥 Hot Mess Chamoy – Return Policy

Return Policy

At Hot Mess Chamoy, we want you to be happy with your order. If there is an issue with your purchase, please review our return policy below.

Returns & Exchanges

We accept returns and exchanges for both defective and non-defective products.

To be eligible for a return or exchange:

• Items must be unused and in new condition.
• Return requests must be made within 5 days of delivery.
• Products must be returned in their original packaging when possible.

Return Methods

Returns may be completed:

• By mail
• In person/local return arrangements when applicable

Return Shipping

Customers can download and print a free return shipping label when a return is approved.

There are:

• No restocking fees
• No return shipping costs for approved returns

Refunds

Once your return is received and inspected, refunds will be processed to the original payment method within 5 business days.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with:

• Your order number
• Photos of the item and packaging

We will work quickly to make it right.

Non-Returnable Items

For food safety reasons, opened or used edible products may not be eligible for return unless the item arrived damaged or defective.

Contact Us

If you have questions about your return, please contact us through our website contact form or email us at:
jbrowdermmwtx@gmail.com

📦 Order Responsibility

Please double-check your shipping information before placing your order.
Hot Mess Chamoy is not responsible for:

• Incorrect addresses entered at checkout
• Delays caused by carriers
• Packages marked as delivered by the carrier

😈 Our Promise

We stand behind our products and want you to love every messy bite.

If something isn’t right, reach out—we’ll always do our best to make it right within our policy.